ocaholic - Board

I sent the following CPU to RMA at Intel because it died:
Intel i7 920 SLBCH 3839A624-0570

via DHL like they asked (like usual) to:
Intel CWP
DHL Supply Chain
Zwenkgras 23
5986 Beringe
NL

Yesterday I received a package from DHL (not the same package I sent)
There was a neopren protection + a CPU box (blister) and a CPU inside.
Guess what it is the one I sent: Intel i7 920 SLBCH 3839A624-0570


So I write an email to Intel asking why the hell they sent me back the exact same CPU ?

Intel : Thank you for your email. Please be aware that we have never received your CPU.

Me: So can you explain me how come the sender of the package is:?
DSC Beringe - Intel
Mr. xxxxx xxxxxx
Zwenkgras 23
5986 PM Beringe
NL Netherlands, The


Intel: Our data indicate that we have not yet received the product subject to an order of parts under warranty.


...

Quoted from "Hondacity"

that sucks. how did the escalation go?

Pretty well actually:

Quoted from "Intel"

Dear Mr Ney,
Thank you for replying.
In order to exchange the CPU, providing it is still within warranty, could I please have the following information read directly from the CPU:
SL or SR number (3. line on the metal casing of the CPU)
FPO number (5. line on the metal casing of the CPU)
ATPO number (white writing on the rim of the CPU)
If possible, could I also request a copy of the invoice of the CPU to be attached to your reply to this E-mail. This would then make the case complete and I can pass all details on to the warranty team who will deal with your exchange.
Kind Regards

Quoted from "Christian Ney"

Hello Dear,

Glad to see it took only 3 weeks to Intel to reply to the last email just asking those informations.

Anyway here are the info you asked:

Intel 08 i7-920
Intel Core i7
SLBCH Costa Rica
2.66 GHz/8M/4.80/08
3839A624
0570


As for the invoice please check attached file.

Best Regards

Quoted from "Intel"

Dear Mr Ney,

Thank you for providing us with the information I asked for.

I'm very sorry that you feel that we have neglected you, however, your ticket was forwarded to us only today by our support center overseas. I apologise for the delay.

As I have understood, you have cross tested this CPU in two different board and they both exhibit the same behaviour, that it doesn't boot.

Would it be possible to have a copy of the invoice of the CPU, so that I can complete the ticket and forward everything to the warranty department in order to process your exchange, providing it is still within warranty.

Kind Regards

Quoted from "Christian Ney"

Hello Dear,

Please read carrefully my previous email (the one you just replied to) and you will find the following sentence, I quote : ''As for the invoice please check attached file.'' therefore you will find the file attached if you do not miss it this time.

Then check attached file of either the previous email or this one and you will find the invoice of the cpu.

Best Regards

RETARDS!